(Frequently Asked Questions)

Got a question about Elkberry? We're here to help!

What is the status of / How do I track my order?

There are a few ways!

Chat: Click on the chat button in the lower right of the screen and select "Track my order". It will prompt you for your order number & the email you used to create the order.

Confirmation Email: Right after you placed your order, you should have received a confirmation email to the email address you listed while checking out. Click on the "View Your Order" button in that email and it will

How do I find my Order Number?




  • What are your shipping details?
    Gift cards are sent via e-mail as soon as you check out Physical items are shipped after processing (3-4 business days) via USPS. Rates are based on the weight of the package and are calculated during checkout. Standard Shipping is FREE on all orders over $99!
  • What is your return policy?
    Check out our returns page. You can copy & paste this link: https://elkberry.com/pages/shipping

  • What are your product sizing details?
    Each item has a section at the bottom called "Approximate Dimensions" which lists the size of the item.

  • How do I request a custom item?
    Hello! To start, drop us a line and let us know what you're looking for! hello@elkberry.com If it's something we can do we'll let you know what the next steps would be from there!


    Did we miss something? Submit a suggestion for a FAQ here and we'll put it on our list!